Local Government

New York State web app that helps you find services, from one place

The “Find Services” web application was developed by New York State in partnership with Google.org, to assist New Yorkers in locating appropriate services with one streamlined web application.This application provides an easy-to-use starting point for first-time program users. You begin by answering a few questions about yourself.

Notify NYC

Notify NYC is the City of New York City’s official source for information about emergency events and important City services.

You can register for Notify NYC here or by calling 311 (TTY: 212-504-4115).

  • Register online click the “Enroll” tab on the top of this page. You will be asked for basic contact and location information, so messages can be tailored to your area of interest and delivered by the methods you select, such as email, phone, or SMS/text. You must then check your email inbox for a confirmation email from Notify NYC and follow the instructions to finalize your enrollment.
  • Register by phone if you do not have an email address, call 311 (TTY: 212-504-4115) and ask to register for Notify NYC. You will then be connected to an automated registration system that will guide you through the registration.
  • Download the mobile app from Google Play Store for Android devices and from the Apple Store for Apple devices.
  • Follow on Twitter by visiting the Notify NYC Twitter handle @NotifyNYC , and selecting “Follow” on the top right-hand side of the screen. Every Notify NYC message is available on our Twitter page. To ensure you are receiving our most critical Tweets, select “Be Prepared” and activate Twitter alerts.

NY ABLE – Helping Individuals with Disabilities Achieve a Better Life Experience

The Stephen Beck, Jr. Achieving a Better Life Experience (ABLE) Act of 2014 allows those with disabilities to save for qualified disability expenses without the risk of losing their benefits from assistance programs like SSI and Medicaid.

NY ABLE is an ABLE program designed specifically for New York residents. NY ABLE accounts give earnings the ability to grow tax-deferred, and allow savings to be withdrawn tax-free for qualified expenses. Qualified expenses are any expenses related to an eligible individual’s disability.

Monday – Friday, 8am – 8pm ET

VRS for hearing impaired: 711 or 800-662-1220

For more information about the NY ABLE Savings Program (“NY ABLE”), call 855-5NY-ABLE (855-569-2253), obtain the Disclosure Booklet and Participation Agreement, which includes investment objectives, risks, charges, expenses, and other important information. Read and consider them carefully before investing.
You should consult your legal, tax and/or other advisor regarding your specific legal, investment or tax situation.
NY ABLE is sponsored by the state of New York and administered by the Comptroller of the State of New York. NY ABLE is intended to be a qualified ABLE program within the meaning of Section 529A. Ascensus Broker Dealer Services, LLC, the Program Manager, and its affiliates, have overall responsibility for the day-to-day operations, including investment advisory, recordkeeping and administrative services.   


NY Department for the Aging’s Health Insurance Information and Counseling Program (HIICAP)

NYC Department for the Aging’s Health Insurance Information and Counseling Program (HIICAP)
Website: https://aging.ny.gov/health-insurance-information-counseling-and-assistance-program-hiicap

Approximately 500 trained HIICAP counselors located in local offices for the aging across the state are available to answer New Yorkers’ questions about Medicare, Medicare Advantage programs (managed care), Medicare prescription drug coverage, Medigap, and other health and long term care insurance.

Counseling is also available through a toll-free HIICAP helpline at 1-800-701-0501. Callers will be prompted to state the county in which they need help, and will then be routed to their local HIICAP program to speak with a trained counselor. In most cases, this local program will be the area agency on aging (AAA). There are some AAAs that subcontract the HIICAP program to community agencies so the calls will be sent directly to them. 

HIICAP works directly with Medicare beneficiaries to educate them about the Medicare Program, Medigap policies, Medicaid, Medicare Advantage Plans, Long-term Care Insurance, Low-Income Subsidy Programs, employer-sponsored insurance, and other health insurance programs that are available in New York State.

A Complete Guide to Health Insurance Coverage for Older New Yorkers 2020: www1.nyc.gov/assets/dfta/downloads/pdf/publications/HIICAPGuideEng2020.pdf


New York City Department for the Aging
Serving: Bronx,Kings,New York,Queens,Richmond
2 Lafayette Street, 7th Floor
New York, NY 10007
OUTSIDE OF THE FIVE BOROUGHS: telephone 212-639-9675
TTY:  (212) 504-4115
website: www1.nyc.gov/site/dfta/index.page

NYC 311 portal: Graffiti removal request

The NYC Department of Sanitation (DSNY) handles graffiti removal requests for graffiti on residential or commercial buildings, streets and sidewalks. You can request free graffiti removal for graffiti seen on these locations online at portal.311.nyc.gov/article/?kanumber=KA-02070. Or you can call 311 or use the 311 app (described below). If the graffiti is on the second story or above, DSNY may not be able to clean it. 

Refer to the link above for information on how to report graffiti seen in other places.

You cannot request the removal of graffiti inside a building.

Steps for graffiti removal request:

Submit a graffiti cleanup request. Make a note of the log #, you will need it to check the status of your request. 

What Happens Next

When someone reports graffiti on a private building, the Department of Sanitation (DSNY) sends two forms to the building owner:

  • Notice of Intent to Remove Graffiti
  • Forever Graffiti Free

Forms will be mailed to the address the City has on file. If the building does not respond, the graffiti will be removed after 35 days. 

If you are a building owner who has received these forms, you can:

  • Remove the graffiti yourself and report this within 35 days of getting the notice. 
  • Wait for the City to remove the graffiti. The City will inspect your property after 50 days of the date on the notice. If the graffiti is still there, the City will remove it.
  • Decide to keep the graffiti. You must report this within 35 days of getting the notice.
  • Decide to be “Forever Graffiti Free.”
  • Ask for a 15-day extension if you want more time to decide how to respond to the notice.

Check Status of Graffiti Removal Request

Graffiti removal is generally done year-round, depending on the weather. Specific dates for cleanup are not available.

If you have already submitted a request, you can check the status of the graffiti removal job.

Check the status of a graffiti removal request at a002-oomwap.nyc.gov/graffiti/GraffitiStatusCheck/Index.

NYC Business Solutions Center

NYC Business Solutions Center provides free legal and financing advice, guidance on getting NYC licenses and permits, and free business workshops.

NYC Department of Buildings (DOB)

Do you have a construction project to start or complete? A violation to resolve? Want to learn more about a property’s zoning?

Buildings After Hours from 4 – 7pm every Tuesday offers the public the chance to ask any question of NYC Department of Buildings staff at each borough office of the DOB (Manhattan’s office is at 280 Broadway, 3rd Floor). Whether you’re a homeowner, small business owner, tenant, or building manager, this program offers the chance to ask questions of building inspectors, examiners, and DOB staff. No appointment needed. (call first to confirm) 

DOB NOW Online Help: Get Online Help for DOB Self-Service Tools nyc.gov/dobnowhelp

Customer service: 212-393-2550

Customer Service Manhattan office: 212-393-2614

In-person and drop-off customer service hours are 8:30am to 4pm and phone lines are open 8:30am to 4:30pm, Monday through Friday, for all units unless otherwise indicated. Call 311 for all complaints and information about New York City Agencies. 

NYC Department of Buildings (DOB) Buildings Information System

NYC Department of Buildings – Buildings Information System
Find information about Electronic Filings, Building on My Block, Property Records and more.

Premises: 538 3 AVENUE MANHATTAN    BIN: 1082107    Block: 891    Lot: 44
(corner of 36th Street)

NYC Department of Buildings (real-time map) Local Law 104 Properties that have violations

City residents are encouraged to call 311 to report any hazardous living conditions in their buildings or to report non-compliant or unsafe construction conditions. Tenants can also visit the Department’s Office of the Tenant Advocate (OTA) page www1.nyc.gov/site/buildings/renter/ota.page, which also provides more information about possible violations.

NYC Department of Building’s Active Major Construction tool interactive map

NYC Department of Building’s Active Major Construction tool is an interactive map and dashboard that provides real-time insight into all currently active major construction sites. Buildings on the map are categorized by square footage, estimated cost, and proposed dwelling units with larger points denoting higher values. Click on any of the points to get more details as well as a direct link to the permit info on DOB’s Building Information System (BIS). The sidebar also contains various interactive filters.